Our customers know that they can reach us on an ongoing basis. The initial problem is usually managed through a first front-end by phone contact, and afterwards addressed to the technical field for its management, by remote assistance, or on-site.
Technical Support Services
PHONE TECHNICAL SUPPORT
By means of secure software and under the control and approval of the customer, we can connect with remote assistance and provide a complete service, if the problem arisen allows this type of opportunity. In this way it's possible to save time and costs for the benefit of the customer.
TECHNICAL ASSISTANCE ON-SITE
With this service, we directly support our customers at their headquarters, for any technical problems, with the utmost care and attention to the problems that have arisen. We understand that good customer relations often grow out of the ability to solve the problems and proper attention to its difficulties.